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About the Contact Person

We need to have a contact person to set up the facility. This person doesn't have to be the authoriser (ie, Direct of a business who will digitally sign paperwork). It is the person we call if we have further questions and the person who we send the online paperwork to.

First Name *

Last Name *

Email Address *

Phone *0 / 10

About the Business

The business is the entity, name, partnership, sole trader, etc, who is registered to the ABN

Business Name *This is the legal name (ABN holder)

Street Address *

Apartment, suite, etc

City

State/Province

ZIP / Postal Code *

ABN *This is your ABN number for the business accepting payments0 / 11

Industry *Enter an industry for your business. Ie, Restaurant, mechanic, online retailer, etc

Business Turnover ($) *This is the total sales for your business

Sales on Credit or Debit Card ($) *This is the total card sales for your business. Those sales where a customer pays by Visa, Efpos or Mastercard

Refunds

Each business must have a refund policy which is acceptable to your customers. That policy may be that no refunds are provided or that refunds are provided under certain circumstances. This is a requirement of Visa and Mastercard for compliance. The best place to put the refund policy is in the T&Cs of your website - you will see many websites do this. If you don't have a website and rather provide a contract to a client to sign, please ensure there is a refund policy contained in this contract and provide RubeePay with a copy.

Refund Policy

Number of refunds a month *How many refunds on average do you process each month?

Max refund amount ($)What is the maximum amount of a single refund you would process?

Within how many days do you process refunds? *When a refund comes in, how long does it take you to process that?

Additional Refund Information

Pre Payments

This section covers the time you receive the payment til the time your customer receives their goods. For instance, if you are a plumber, and you send the invoice via Xero after you have completed the job, then you have delivered the goods/service before getting paid and so 100% of sales are in '0 days'. If you are an online shop and the average delivery time is 4 days then you will put 100% in '1-7 days'. If you are unsure please complete form to the best of your ability and we can contact you. Otherwise please contact us.

0 days (%) *This is when your customer gets the service/item before payment or on the same day as payment

1-7 days (%) *Many online stores will fit into this bucket. This means that delivery of the item takes 1-7 days to reach the buyer

8-14 days (%) *Many online stores that don't have stock on hand will fit into this bucket. This means that delivery of the item takes 8-14 days to reach the buyer

15-30 days (%) *Online stores that procure goods from overseas may fit here, or a business which takes monthly subscriptions at the begining of the month. This means that delivery of the good or service takes 15-30 days to reach the buyer

30-60 days (%) *There are not too many payments that fit into this bucket. Accommodation or specialised products (on order) are examples.

>60 days (%) *Only a few industries have such long dated pre-payment. This could include Travel, Education, Accommodation, and subscription services where you pay yearly in advance.

Do you take subscriptions? *

Do your customers leave a deposit? *

Anything else you'd like to add?

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